Refund Policy

REFUND POLICY

Welcome to [Company Name] (“Website”, “Platform”, “we”, “our”, or “us”). This Refund & Cancellation Policy explains the rules relating to refunds, cancellations, credit purchases, and digital art purchases made through the website. By purchasing credits or digital products, you agree to this Policy.

1. Digital Product Nature

   All products sold on the website are digital products delivered electronically.

   Products may include:

   • Credit top-ups
   • Bonus credits
   • Downloadable digital artwork
   • Digital image files in various quality tiers

   Because digital products are delivered instantly and cannot be physically returned, purchases are generally non-refundable once processed or accessed.

2. Credit Purchases

   2.1 Non-Refundable Credits

   All purchased credits are generally non-refundable after successful payment processing.

   This includes:

   • Used credits
   • Unused credits
   • Bonus credits

   Credits:

   • Have no cash value
   • Cannot be exchanged for money
   • Cannot be transferred between accounts unless permitted

   2.2 Bonus Credits

   Bonus credits provided through promotions or campaigns:

   • Are issued at our discretion
   • May expire where applicable
   • Are non-refundable and non-redeemable for cash

   If a credit purchase is refunded or reversed, associated bonus credits may also be removed.

3. Digital Art Purchases

   Purchases of digital artwork are generally final and non-refundable once:

   • The download becomes available
   • The file has been accessed
   • The product has been delivered electronically

   This applies to all quality tiers, including:

   • Low to Medium Quality Download
   • Medium to High Quality Download
   • High to Ultra High Quality Download

   Users are responsible for reviewing product descriptions and quality selections before purchase.

4. Eligible Refund Circumstances

   Refund requests may be considered only in limited situations, including:

   • Duplicate transactions
   • Incorrect billing caused by system errors
   • Verified unauthorized or fraudulent transactions
   • Failure to deliver purchased products due to technical issues

   Refund eligibility is determined at our sole discretion after review.

5. Non-Refundable Situations

   Refunds are generally not provided for:

   • Change of mind
   • Accidental purchases
   • Incorrect quality tier selection
   • Failure to read product descriptions
   • Device or software incompatibility
   • Dissatisfaction with artistic style or preferences
   • Unused or expired credits
   • Failure to download files before expiry

6. Chargebacks and Payment Disputes

   Users agree to contact us before initiating chargebacks or payment disputes.

   Fraudulent or abusive disputes may result in:

   • Account suspension or termination
   • Removal of credits or purchased products
   • Restrictions on future purchases
   • Legal action where appropriate

   We may provide transaction records and account activity evidence during investigations.

7. Cancellation Policy

   7.1 Credit Purchases

   Once a credit purchase has been successfully processed, it generally cannot be cancelled.

   7.2 Digital Product Purchases

   Digital art purchases generally cannot be cancelled after:

   • Credits have been deducted
   • Download access has been granted
   • The product has been delivered electronically

8. Refund Processing

   Where refunds are approved:

   • Refunds may be issued to the original payment method
   • Processing times may vary by payment provider
   • Currency conversion or third-party fees may not be refundable
   • Refunds may be issued as website credits where permitted by law

9. Fraud Prevention

   We reserve the right to refuse refunds where we reasonably suspect:

   • Refund abuse
   • Unauthorized account sharing
   • Fraudulent activity
   • Violation of Terms and Conditions

10. Changes to This Policy

    We may modify or update this Refund Policy at any time. Continued use of the website constitutes acceptance of the updated Policy.

11. Contact Information

    For refund requests or billing inquiries, contact us at [Company Email]

    Please include:

    • Account email address
    • Transaction or order details
    • Description of the issue
    • Supporting documentation where applicable